Frequently Asked Questions

1. Insurance Billing: We accept health insurance and will bill your insurance company directly for the services provided. You may be responsible for paying a copayment, coinsurance, or deductible depending on your insurance plan. Our billing Dept will verify your insurance coverage before your first session and discuss any financial responsibilities with you. This information will be provided via email in a letter explaining your benefits. If you have any questions you can contact our billing department at 1-800-779-1303. 2. Out-of-Pocket Payment: If you don't have insurance coverage or prefer not to use it, you can pay for therapy sessions out of pocket. The self pay rate is $175 for an individual session/ assessment and $200 for couples counseling/ family therapy. 3. Sliding Scale Fees: Some therapists offer sliding scale fees based on your income level, making therapy more affordable for those with limited financial resources. 4. Payment Plans: In some cases, therapists may offer payment plans or flexible payment options to help make therapy more manageable financially. This could involve breaking up the total cost of therapy into smaller payments over time. 5. Credit Card or Online Payments: We accept payment via credit card, debit card, or health spending accounts for convenience. You may provide payment information securely in person or through a secure online portal. 6. Cancellation Policies: We have a 48-hour policy for cancellations or rescheduling appointments. We charge a $175 fee for missed appointments or late cancellations, so it's important to be aware of these policies. If you fail to return your intake forms 48 hours prior to your appointment your appointment will be cancelled and the $175 fee will be applied. 7. What is co-insurance? coinsurance is the percentage of the allowed amount for a covered healthcare service that you're required to pay after you've met your deductible (if your plan has one). 8. Example: Let's say you have a health insurance plan with a 20% coinsurance rate for hospital visits. If the allowed amount for a hospital visit is $1,000, and you've already met your deductible, you would be responsible for paying 20% of the allowed amount ($1,000), which is $200. Your insurance would then pay the remaining 80%, which is $800. 9. What is a co-payment? A co-payment is a predetermined, fixed amount that you're required to pay for a specific healthcare service or medication. This amount is outlined in your insurance plan's benefits summary or schedule of benefits. 10. What is a deductible? A deductible is the amount of money you must pay out of pocket for covered healthcare services before your health insurance plan begins to pay. In other words, it's the initial cost you're responsible for before your insurance kicks in to cover additional expenses. Until you meet your deductible, you're responsible for paying the full cost of covered services out of pocket. Once you've met the deductible, your insurance plan starts sharing the cost of covered services according to the terms of your plan. A deductible is usually an annual amount, meaning it resets each year. You may need to meet the deductible again at the start of each new plan year.

During your initial therapy sessions, your therapist may conduct a diagnostic assessment to better understand your symptoms, concerns, and mental health history. This assessment may involve asking questions about your thoughts, feelings, behaviors, and past experiences. Based on this assessment, your therapist will provide you with a diagnosis. This is a requirement for insurance to cover your services. If you do not want to receive a diagnosis you can be seen as a self-pay client.

Yes, we offer telehealth services for clients who prefer to have therapy sessions from the comfort of their own home. Our telehealth services are conducted via secure video conferencing platforms to ensure your privacy and confidentiality.

At Bailey’s Counseling, we provide a wide range of therapy services tailored to your needs, including individual therapy, couples therapy, family therapy, grief counseling, Christian-based counseling, postpartum mental health support, anxiety management, trauma-focused cognitive behavioral therapy (CBT), and Eye Movement Desensitization and Reprocessing (EMDR).

Your first therapy session is all about getting to know you. Your therapist will conduct an initial assessment to understand your concerns, symptoms, and mental health history. It’s a chance for you to share your goals for therapy, ask questions, and learn about the therapy process moving forward.

Absolutely! We offer telehealth services, allowing you to attend therapy sessions from the comfort of your home. These sessions are conducted through secure video conferencing platforms, ensuring your privacy and confidentiality.

Scheduling an appointment is simple! Call us at 919-583-7910 or visit our website to use the online booking system. We offer both in-person and online sessions to suit your preferences.

Bailey’s Counseling is open Monday to Friday, 9 AM to 6 PM. We also offer evening and weekend appointments upon request to fit your schedule.